San Mateo Business Owners Continue to Collect Industry, Business Awards

Contact:
Mitch Williams, Home Helpers San Mateo
650.532.3122
Mwilliams@homehelpershomecare.com

FOR IMMEDIATE RELEASE

San Mateo Business Owners Continue to Collect Industry, Business Awards

SAN MATEO, Calif. – March 19, 2019 – Peggy Milne and Mitch Williams, owners of Home Helpers of San Mateo, have received the Leader in Excellence Award from Home Care Pulse for the fourth year in a row. They are the only Agency in the Bay Area to receive this honor four years in a row, The agency also was named an Employer of Choice and Provider of Choice by Homecare Pulse.

Awarded to only the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse, Home Helpers of San Matreio ranked among a small handful of in-home care providers across the country who have proven their ability to provide an exceptional working experience to Caregivers, and the highest quality care to clients.

Home Helpers contracted with Home Care Pulse to gather feedback from their clients and Caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback. Home Helpers of San Mateo has received the highest satisfaction scores in areas such as professionalism, compassion of Caregivers, training, and client/Caregiver compatibility.

“What’s most gratifying about this recognition is that it’s based on the experiences of the families we serve,” said Mitch Williams. “This business is about people, and to see the impact we have on the lives of our clients and our Caregivers helps us to constantly improve the level of service we provide.”

The husband-and-wife team also collected honors at the Home Helpers National Conference last week in New Orleans. In appreciation for their and their team’s promotion of the highest ideals of Home Helpers and the caring profession, they received the 2019 Brand Champion Award. This honor recognizes in-home Caregiving professionals who are strong advocates for their industry and the families they serve.

“Peggy and Mitch are proven difference-makers,” said Emma Dickison, CEO and President of Home Helpers Home Care. “Peggy’s leadership is significant in making Home Helpers San Mateo a Certified Training Center and she is incredibly generous, sharing her expertise with those newer to the profession.”

Mitch is also active in the industry and community, serving as Chairman of the California Chapter of the Home Care Association of America. Through his efforts there, the state has -more- 2/San Mateo Business Collecting Honors adopted important changes to protect seniors, their families and the professionals who care for them.

“Together, Peggy and Mitch demonstrate the impact two people with a vision can have on not just a business, but an entire industry and community,” Dickison added.

All of this industry attention comes in the wake of Peggy’s recognition for community service. She was named Volunteer of the Year by the Half Moon Bay Coastside Chamber of Commerce at the chamber’s Awards Dinner in January.

Each year, Home Helpers Home Care operators serving local communities across the United States gather at the Annual Conference to share best practices, improve their professional skills and honor the best of in-home care. The 2019 conference was held in New Orleans March 12-14.

To learn more about the “Best of Home Care” award or Home Care Pulse, please visit www.bestofhomecare.com.

About Home Helpers Home Care
Since1997, Home Helpers® Home Care has provided exceptional in-home care to seniors and others. With independently owned and operated offices in more than 1,000 communities across the United States, we are committed to supporting the dignity and independence of the families we serve. Learn more at www.HomeHelpersHomeCare.com/sanmateo. Home Helpers is committed to recruiting veterans and service family members as owners, managers, administrators and at all levels in our network. Learn more at www.homehelpershomecare.com/military.


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